Shipping & Delivery Policy – Apollo Pharmacy USA

At Apollo Pharmacy USA, we prioritize fast, secure, and reliable USA-to-USA delivery. Our goal is to ensure that every customer receives their medicines on time, in perfect condition, and with full tracking support. This Shipping & Delivery Policy explains how orders are processed, packaged, dispatched, tracked, and delivered across the United States. By placing an order on ApolloPharmacyUSA.com, you agree to the guidelines described in this document.

We are committed to maintaining complete transparency regarding shipping timelines, delivery expectations, our packaging methods, and what customers should do if delays or issues occur. Your order is handled with professional care from the moment it is placed until it reaches your doorstep.

1. Order Processing Timeline

All orders placed on our website go through a structured verification and processing system. This ensures accuracy, safety, and compliance with our internal quality standards.

  • Order Confirmation: Immediately after placing your order.
  • Identity Verification: If needed, our team may request confirmation (email only).
  • Payment Verification: Payments are confirmed manually for security.
  • Processing Time: Typically within 24–48 hours.
  • Tracking Number Issued: Once the package is scanned at the distribution center.

Orders are normally processed Monday to Saturday. Orders placed on Sundays or major U.S. holidays will be processed the next business day.

2. Shipping Methods

Apollo Pharmacy USA uses reputable domestic delivery partners to ensure timely and safe delivery. Shipping options may vary depending on your location.

  • Standard Domestic Delivery: 3–5 business days
  • Expedited Delivery: 2–3 business days
  • Priority Shipping: 24–48 hours (based on availability)

We choose the safest and fastest method available at the time of shipment.

3. USA-to-USA Delivery Only

Currently, we only ship within the United States. This ensures faster delivery, better control of logistics, and reduced delivery-related risks. We do not support international deliveries at this time.

4. Packaging & Discreet Shipping

Your privacy is our priority. For this reason, all shipments are prepared with extreme confidentiality.

  • Plain, discreet packaging—no product names are visible.
  • No medical terms on the outside label.
  • Secure internal wrapping to prevent damage.
  • No branding indicating pharmacy products.

Every package is handled with care to ensure it arrives safely and undamaged.

5. Tracking Number & Order Updates

Once your package is dispatched and scanned at the sorting center, you will receive your tracking number via:

  • Email: order@apollopharmacyusa.com
  • Optional Text Support: +1 (442) 407-3780

Your tracking number may take a few hours to activate depending on the carrier’s system. Please allow time for the shipment status to update.

Customers can track parcels directly through the carrier’s tracking page.

6. Delivery Time Estimates

Delivery timelines vary based on city, state, and courier speed. Typical delivery expectations:

  • Local State Shipments: 1–3 business days
  • Other U.S. States: 3–5 business days
  • Remote Locations: 4–7 business days

Delays may occur due to weather conditions, holiday rush, or courier-related issues. We stay in touch throughout the process to ensure you receive your order.

7. Delivery Attempts & Requirements

The courier may require:

  • Front-door delivery
  • Mailbox delivery
  • Signature (depending on value or location)

If you are not available, the courier may attempt redelivery or hold the package at the local post office.

8. Lost, Missing, or Stolen Packages

Apollo Pharmacy USA treats lost or missing packages with utmost priority. If your tracking shows:

  • Delivered but not received
  • Stuck in transit
  • No movement for several days

Please contact us immediately. We will:

  1. Verify the tracking status
  2. Contact the courier on your behalf
  3. Investigate possible errors
  4. Provide solutions based on the situation

Solutions may include replacement shipment or alternate arrangements depending on the investigation.

9. Damaged Packages

If your parcel arrives damaged due to courier mishandling:

  • Take clear photos of the package
  • Contact us within 24 hours
  • Retain packaging for inspection if necessary

We will assist with a resolution as quickly as possible.

10. Delay Due to Holidays or Weather

During holiday seasons (especially November–December), courier delays may occur due to nationwide shipping volume. Weather-related delays are also outside our control.

We ask for patience during these periods and will continue to monitor your order status.

11. Address Errors & Corrections

Please ensure your shipping address is accurate before confirming your order. Incorrect addresses may cause:

  • Failed delivery
  • Return to sender
  • Extended delays

If you enter an incorrect address, contact our support team immediately— before the package is shipped.

Email: order@apollopharmacyusa.com Text Support: +1 (442) 407-3780

12. Shipping Fees

Shipping fees depend on your location and delivery speed requested. We aim to keep shipping charges fair and affordable.

  • Standard shipping: Competitive rates
  • Expedited shipping: Based on courier availability
  • Free shipping: Offered occasionally during promotions

13. Order Not Received

If your order has not arrived within the expected timeframe:

  1. Check the tracking number
  2. Confirm delivery address
  3. Check with household members or neighbors
  4. Contact your local post office
  5. Notify our support team

We will assist until the issue is fully resolved.

14. Customer Responsibilities

To ensure smooth delivery, customers must:

  • Provide complete and correct shipping details
  • Respond to verification emails if needed
  • Track shipments once the tracking number is provided
  • Be available for delivery attempts

15. Apollo Pharmacy USA Responsibilities

We guarantee:

  • Fast processing time
  • Secure packaging
  • Accurate tracking updates
  • Timely dispatch of orders
  • Full support for delivery issues

16. Contact for Delivery Issues

For any shipping-related questions, contact us anytime:

  • Email: order@apollopharmacyusa.com
  • Phone/Text: +1 (442) 407-3780

Our team is active 24/7 to help with order tracking, courier delays, address corrections, and delivery concerns.