Refund & Return Policy – Apollo Pharmacy USA

At Apollo Pharmacy USA, we are committed to providing high-quality products, reliable service, and complete customer satisfaction. While our goal is to ensure that every order arrives safely and on time, we understand that there may be rare situations where a return, reshipment, or refund is required. This Refund & Return Policy outlines the conditions, eligibility, and procedures for requesting refunds or replacements.

By placing an order on ApolloPharmacyUSA.com, you agree to the terms described in this policy. We aim to maintain full transparency and fairness in all refund and return situations.

1. General Refund Policy

Pharmaceutical products are sensitive and regulated items. For safety and hygiene reasons, we do not accept physical returns of medicines once they have been shipped. However, eligible customers may receive:

  • Refunds (full or partial)
  • Reshipments (replacement packages)
  • Store credit for future purchases

All resolutions are provided based on the specific circumstances of each case.

2. Eligibility for Refund or Reshipment

Customers may qualify for a refund or reshipment in the following situations:

  • Your package was lost in transit
  • Your package was damaged during shipping
  • You received the wrong product
  • Your package was never delivered
  • Tracking has shown no movement for several days
  • Your shipment was mis-scanned by the courier

Each situation will be reviewed by our support team for verification.

3. Non-Returnable Products

Due to safety laws, prescription regulations, and product integrity:

  • We cannot accept returns of opened or unopened medicines
  • We cannot restock pharmaceutical items once shipped
  • We cannot issue refunds based on customer preference (e.g., flavor, strength change)

4. Damaged Packages

If your order arrives damaged, please follow the steps below:

  1. Take clear photos of the damaged area and the packaging
  2. Email the images to: order@apollopharmacyusa.com
  3. Include your order number in the email
  4. Report the issue within 24 hours of delivery

Our team will review the evidence and offer reshipment or partial refund depending on the issue.

5. Package Not Delivered

If your tracking shows Delivered but you did not receive the package:

  • Check with neighbors or household members
  • Check mailbox or parcel lockers
  • Wait 24 hours (sometimes courier marks it early)
  • Contact your local post office

If still not found after 24–48 hours, contact us:

Email: order@apollopharmacyusa.com
Phone/Text: +1 (442) 407-3780

We will file a support case with the courier and offer a resolution based on the investigation.

6. Package Lost in Transit

If your tracking number has no update for several days, the shipment may be delayed or lost. We will:

  1. Check tracking internally
  2. Contact the courier for investigation
  3. Provide an update within 24–48 hours
  4. Send a reshipment if necessary

Customers will not be left without support — we ensure every order is successfully delivered.

7. Wrong Product Received

If you received the wrong item:

  • Do NOT return the product (for safety reasons)
  • Take photos and send them to: order@apollopharmacyusa.com
  • We will process a reshipment of the correct product

In rare cases, store credit or a partial refund may be offered.

8. Refund Processing Time

Once a refund is approved:

  • Refunds are processed within 2–5 business days
  • The amount is credited to the original payment method
  • You will receive confirmation via email once processed

Processing time depends on your bank or payment provider.

9. Reshipment Policy

Reshipments may be provided when:

  • A package is lost in transit
  • A package is damaged
  • The wrong product was delivered
  • A courier makes a verified delivery error

Reshipments are dispatched within 24–48 hours of approval.

10. Customer Responsibility Before Claiming Refunds

To ensure a smoother process, customers must:

  • Provide the correct shipping address
  • Track their shipment using the tracking number
  • Be available for delivery attempts
  • Respond to verification emails
  • Report issues within 24–48 hours

11. Apollo Pharmacy USA Responsibilities

Our responsibilities include:

  • Shipping orders quickly and safely
  • Providing timely tracking numbers
  • Ensuring discreet packaging
  • Assisting with courier delays
  • Offering fair resolutions for all cases

12. Non-Refundable Situations

Refunds will not be issued for:

  • Customer changing their mind after shipment
  • Incorrect address entered by customer
  • Order marked delivered but no complaint submitted within 48 hours
  • Customer refusing to cooperate with courier investigation
  • Products not liked based on personal preference

13. Return Policy (Important Note)

Since pharmaceutical products cannot be reused or resold, we do not accept returns under any circumstances.

This protects customer health, product integrity, and safety compliance.

14. Canceling an Order

You may request order cancellation ONLY if:

  • The order has not been processed yet
  • The package has not been shipped

If the order is already shipped, cancellation is not possible.

To cancel BEFORE shipment:
Email: order@apollopharmacyusa.com Text: +1 (442) 407-3780

15. How to Request a Refund

Step-by-step:

  1. Send an email to order@apollopharmacyusa.com
  2. Include your order number
  3. Describe the issue clearly
  4. Attach photos (if applicable)
  5. Wait for response within 24 hours

Our team reviews all refund requests fairly.

16. Verification Requirements

To prevent fraud and ensure fair treatment, we may request:

  • Tracking number confirmation
  • Proof of damage
  • Delivery issue evidence
  • Address verification

17. Store Credit Option

Customers may choose to receive store credit instead of refund or reshipment. Store credit does not expire and can be used anytime.

18. Communication Timeline

We respond to all refund or delivery-related emails within:

  • 24 hours (Monday–Saturday)

For urgent queries, customers may use text support for faster assistance.

19. Contact Information

For refund, return, or reshipment queries, contact us:

  • Email: order@apollopharmacyusa.com
  • Phone/Text: +1 (442) 407-3780
  • Website: https://apollopharmacyusa.com

20. Final Disclaimer

By ordering from Apollo Pharmacy USA, you acknowledge and agree to the Refund & Return Policy. We reserve the right to update this policy at any time to ensure the best possible service and compliance.

Thank you for choosing Apollo Pharmacy USA – your trusted partner for fast, reliable, and confidential medicine delivery across the USA.