Contact Apollo Pharmacy USA

Welcome to the Contact page of Apollo Pharmacy USA. We know that ordering medicines online, tracking delivery, or managing payments can raise many questions or concerns. That’s why we have built a dedicated customer support system to help you every step of the way — before you order, during shipping, or after delivery.

How to Reach Us

If you need help with your order, want details about a product, or have any questions regarding delivery or payments — you can contact us through any of the following channels:

• Email: order@apollopharmacyusa.com
• Phone / Text (USA): +1 (442) 407-3780
• Contact Form: Use the contact form below (if available) for quick support requests.

When to Contact Us

You may contact our support team for:

• Questions before placing an order.
• Payment method guidance and secure instructions.
• Order status and tracking updates.
• Incorrect address or shipping information changes.
• Lost or delayed package help.
• Product information or use-case clarification.
• Feedback, complaints, or general inquiries.

Support Response Times

Our team works to respond as quickly as possible. Typical response timelines:

• Emails: Usually within 12–24 hours (business days).
• Text / Phone: Response within 1–3 hours when operational.
• Weekend / Holiday Orders: Responses as soon as possible, though delays may occur.

What We Ask from You to Help Us Serve Better

To provide fast and accurate support, please when contacting us include:

• Your Full Name
• Your Order ID (if you placed an order)
• Phone number used for order or email address
• Clear description of your concern or question
• Any relevant information such as tracking number, product name, or screenshots

Customer Support Policy & Privacy

All communications with our customer support are treated with strict confidentiality. We do not share or sell your personal information. Your details are used solely for order processing, delivery updates, and support. For full details, you can read our Privacy Policy.

Common Questions & Quick Answers

Q: I didn’t receive a tracking number yet — what should I do?

A: Tracking numbers are normally sent within 24–48 hours after payment confirmation and package dispatch. Please check your email (including spam folder) or contact us if you don’t receive it by then.

Q: My package shows delivered but I didn’t receive it — how can I get help?

A: First check with household members or neighbors, and verify your mailbox or building’s parcel locker. If you still can’t locate it, contact us immediately with your Order ID and courier tracking number. We will open an inquiry and help resolve the issue.

Q: Can I change shipping address after placing order?

A: Address changes are only possible if your order has not been shipped yet. If you need address modification, contact us ASAP with your Order ID and new address details.

Additional Support & Order Help

We are always ready to help with:

• Bulk orders or large quantity requests
• Repeated monthly refills
• Special delivery support for remote locations
• Payment assistance and alternative payment guidance
• Order tracking and update notifications

Feedback & Suggestions

Your feedback helps us improve. If you have suggestions on website usability, product range, support responsiveness, or any general feedback — email us at order@apollopharmacyusa.com or call/text +1 (442) 407-3780.

Stay Updated & Informed

We are working continuously to improve Apollo Pharmacy USA. We plan to add sections such as:

• Frequently Asked Questions (FAQ)
• Order tracking login for returning customers
• Educational health blogs and safe-use guides
• New product categories based on demand and feedback

Thank You for Choosing Apollo Pharmacy USA

Thank you for trusting Apollo Pharmacy USA for your medication needs. We value every customer and strive to offer safe, discreet, and reliable service. If you ever need assistance, we are just one email or call away.